ISP Solutions

Technology

An End-to-End Platform for ISP Service Delivery

At Obsidian Fibre Africa, we provide a complete, end-to-end platform for enabling Internet Service Providers (ISPs) to seamlessly deliver services over our open-access fibre network. Our solution combines advanced technology, automation and operational expertise to support the full lifecycle of service delivery — from customer onboarding to activation and ongoing management.

Designed to meet the growing demand for high-speed, reliable connectivity, our platform empowers ISPs to scale efficiently while focusing on customer experience and growth.

Features

Customer Self-Service Portal

A modern, user-friendly interface that allows customers to explore, compare and subscribe to services from multiple providers — including internet, voice, IPTV and smart solutions — while managing accounts, payments and support requests with ease.

Automated Billing

A fully integrated payment ecosystem supporting mobile money and card transactions, ensuring fast, secure and frictionless billing and collection throughout the customer lifecycle.

Ticketing

A centralized ticketing solution that enables ISPs to efficiently log, track, prioritize and resolve customer issues in real time, with streamlined communication, SLA management, and full visibility across support workflows.

Field Service Management

Real-time tools for technicians to receive assignments, update job progress and report from the field, ensuring transparency and efficiency in service delivery.

White-Labelled ISP Portal

A powerful operational dashboard that gives ISPs full visibility and control over customer activity, service changes, billing processes, and support functions — enabling efficient day-to-day operations.

Automated Provisioning & Inventory

Advanced automation enables rapid service provisioning across the network, significantly reducing manual intervention and accelerating time-to-market.

Customer Relationship Management (CRM)

A comprehensive CRM system that allows ISPs to manage the full customer lifecycle — including onboarding, account management, communication, and billing — with centralized data, automation, and complete visibility across all customer interactions.

Open API

Open integration capabilities that allow ISPs to seamlessly connect their own systems, enabling automation, data exchange and customized operational workflows.